Shipping Policy

Effective Date: January 3, 2025

At ClearRapic, we want to ensure that your shopping experience is as convenient as possible, and that includes providing reliable shipping services. This Shipping Policy outlines the terms, shipping options, and fees associated with the delivery of your purchases from ClearRapic. By placing an order, you agree to the terms and conditions described in this policy.

1. Shipping Methods and Services

We offer a variety of shipping options to meet the needs of our customers. During checkout, you will be able to choose from the following shipping methods:

  • Standard Shipping: This is our most affordable shipping option, with delivery times ranging from 5-7 business days, depending on your location.
  • Expedited Shipping: For faster delivery, we offer expedited shipping, with an estimated delivery time of 2-3 business days. Additional fees apply for this service.
  • Two-Day Shipping: If you need your order quickly, we offer a two-day shipping option, with delivery guaranteed within two business days after shipment.
  • Same-Day Shipping: In certain cases, we offer same-day shipping for orders placed before 12:00 PM (Eastern Time), for eligible products. Please check the availability of this option during checkout.

Delivery times may vary depending on factors such as order volume, product availability, and shipping destination.

2. Shipping Fees

Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order. The shipping fee will be displayed before you confirm your payment. ClearRapic strives to provide competitive shipping rates while ensuring timely and reliable delivery.

For orders over a certain amount, we may offer free standard shipping. Please check our website or promotional materials for details on any current free shipping offers or thresholds.

3. Order Processing Time

After you place your order, we typically process and prepare your order for shipment within 1-2 business days. Orders placed on weekends or holidays may take longer to process. You will receive an email notification once your order has shipped, along with tracking information if applicable.

4. Delivery Timeframes

Estimated delivery timeframes are provided during checkout based on the shipping method you select and your delivery location. While we strive to meet these estimated delivery dates, they are not guaranteed and may vary due to factors such as carrier delays, weather conditions, or logistical challenges.

Once your order has been shipped, you will receive an email with tracking details to allow you to monitor the progress of your shipment.

5. Shipping Restrictions

ClearRapic currently offers shipping within the United States only. We do not offer international shipping at this time. We do not ship to P.O. boxes or military addresses (APO, FPO, or DPO) at this time.

6. Shipping Address Accuracy

Please ensure that your shipping address is accurate and complete before placing your order. ClearRapic is not responsible for delays or errors caused by incorrect or incomplete addresses. If you notice an error with your shipping address after placing your order, please contact our customer service team immediately at info@clearrapic.com or call (910) 860-3283 to request an address correction.

7. Shipping Delays

Occasionally, unforeseen circumstances may cause delays in shipping. These may include:

  • Weather-related delays: Severe weather conditions can affect transportation routes and shipping schedules.
  • Carrier delays: Shipping carriers such as UPS or FedEx may experience delays due to high volume, strikes, or other reasons beyond our control.
  • Product availability: If an item in your order is out of stock or on backorder, we will notify you of the delay and provide an estimated shipping date.

If your order is delayed, we will do our best to keep you informed and offer solutions as needed.

8. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to the carrier’s website. You can use this information to track the status of your shipment and estimate its arrival.

9. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact our customer service team as soon as possible. We will work with you and the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.

10. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please feel free to contact us at:

Thank you for choosing ClearRapic. We look forward to providing you with high-quality furniture and exceptional service.